What we do

Strategy & innovation
Brand & communications
Environments & experiences
Online & marketing

Our aim is always to discover the simple truth. This is not an easy task, as the world gets more complex and smaller, countless communities and tribes are replacing the mass market. These tribes, which overlap and interact, influence the brands they relate to. Today, it is essential to develop clear and simple strategies that are based on a robust understanding of the world we live in.

We understand the choices and demands of today’s global community. At 20.20 we build engagement strategies that respond to these trends, define the communities and understand how people will influence the products and services they want to buy in the future.

Meet one of our experts… Margot Loudon, strategy director
Margot specialises in leading strategic innovation and idea generation projects to define compelling brand stories for our clients.

We think of brands as living, breathing and growing entities that engage with the people and communities they belong to in an authentic way. As in life, it is the genuine stories and real experiences that spread and last.

Our clients expect us to create multi-dimensional brands that live in the real world through the experiences they deliver.

Our unique process identifies what really makes a difference to people.

We ask customers to co-create the brand; we help staff become advocates and through real-time research we test, develop and implement these brands to ensure their success in today’s world.

Meet one of our experts…
Jon Lee, creative director
Jon has led the development of an incredible array of brand and retail projects, bringing his vision and simplicity to create recognised success for both our clients and design team.

As the marketplace gets more congested and customers more savvy, it becomes harder to differentiate and stand out from the crowd. We are driven by the goal of creating the right experience to attract and inspire customers.

A successful, engaging space has to be about getting into the heads and hearts of people, to really understand what makes them tick. We put people first, developing dynamic propositions that convert customers into activists for your brand.

Our world-class team uses our ‘Spark’ creative process to develop inspired solutions for each moment of engagement and for the complete environmental experience. We develop retail and leisure experiences that impact on your business performance today and help define your offer for tomorrow.

Meet one of our experts…
Dan Leach, creative partner
Dan’s love of creative excellence, combined with his ability to deliver on time and on budget, whatever sector or project type, is admired by all our clients.

As customer choices grow your channels to market converge. Multi channel strategy no longer means ‘what do we do with our online business’. The digital experience is just one part of the whole seamless customer journey. You can now invite people to become intimately involved with your brand, to create conversations, collaborate closely, debate, talk, sell and shop.

Whether you’re developing an app, creating a website or establishing your social media presence, we have the creative and technical expertise to help you. More than that, if you want to build a virtual merchandising system for your entire product range or have an idea for something that’s never been done before we can do that as well.

We can help you create the right platform, brand messages and channel combination, from launch to regular tactical promotions.

Meet one of our experts…
Andrew Hearn With over 15 years experience advising and developing compelling online and marketing programmes, Andrew brings a breadth of multi channel experience our clients find empowering.