The world famous Kentucky Derby runs once a year at Churchill Downs on the first Saturday in May. And this year, fans flocking to Louisville can look forward to a number of new hospitality spaces underneath the spires of the iconic racing venue.
We have collaborated with our client Thomson Holidays in creating two new restaurant concepts aboard their soon to be launched Discovery liner.
Accommodating 1,830 passengers across 915 cabins, Thomson Discovery will be the largest ship in the company’s fleet. Guests will be able to choose from eight unique dining experiences, including Snack Shack and 47˚.
We are excited to announce our involvement in this year’s Retail Design Expo, this entirely new event seeks to bring together leading suppliers and conference speakers from the retail industry under one roof.
Mariann Wenckheim and Simon Liss will be speaking alongside Doug Glenwright, Head of Retail Transformation at Thomson Holidays on the first day, exploring how we worked together to reinvent the travel agent…
Our work with Thomson Holidays beat off the competition last night to be crowned digital store of the year at the BT Retail Week Technology awards. The store saw off some stiff competition on the night from Argos, House of Fraser, Marks & Spencer, and the Co-operative.
Thomson’s Next Generation Store (NGS) opened today at Bluewater. The first in a nationwide roll-out of a new connected retail concept for the world’s leading leisure travel company. Set over 2,187 square feet, the newly designed store integrates the latest technology combined with great service to enhance the experience of choosing and booking a holiday.
Created in partnership with 20.20, the NGS has been designed around an innovative customer centric brand experience that delivers high-touch service supported by high-tech tools.
Last week the winners of the World Mail Awards 2013 were announced, and our friends at Austrian Post were named among the chosen few. The judges awarded Austrian Post with the retail project award for its “use of new technology and well thought through logistics to provide improved convenience and accessibility for customers, together with increased revenues and profits. They [Austrian Post & 20.20] made sure that they got customer feedback during implementation so that they got it right!”
20.20 has been appointed by Thomson, part of TUI UK & Ireland, to create and launch their next generation of shops. The companies are working together to harness technology to attract and engage customers in-store, reflecting both TUI’s increasingly multi-channel approach and the continued importance of their retail network.
Situated in a former bank vault in the heart of The City, a small and exclusive group of guests attended the 20.20 Gamification Dinner. Co-hosted by Badgeville, the evening was full of stimulating conversation, networking and enlightenment into how gamification can engage customers, affect their behaviour and drive both sales and loyalty.
The evening was a great success with some really positive feedback:
On Wednesday 13th June, The Egremont Group in conjunction with Barracuda Executive Search Consultants hosted an event themed: "Differentiate or Die – Why it is essential to have a unique and compelling customer proposition."
Our Founding Partner, Bernard Dooling was asked to present to an audience of industry leaders his thoughts and beliefs on this compelling subject. He was joined by Paul Loft, Managing Director of Homebase and David Williams from Duke Street Capital.