With multi-channel shoppers increasingly using both digital and real-world channels in their paths to purchase, our client TUI Travel wanted a simple way to connect their in-store customers with their online content and services.
Jim Thompson, managing director at 20.20, will be joined by Katie Greenyer, creative director of Pentland Group, at the upcoming Retail Design Expo. They will be hosting a joint session exploring retail’s role in promoting the bigger brand story.
This lively debate will look at how retail can enhance a brand’s proposition and boost engagement with its customers.
Jim and Katie will be speaking in Retail Design Theatre 1 on March 10th at 4:00pm.
We are excited to announce our involvement in this year’s Retail Design Expo, this entirely new event seeks to bring together leading suppliers and conference speakers from the retail industry under one roof.
Mariann Wenckheim and Simon Liss will be speaking alongside Doug Glenwright, Head of Retail Transformation at Thomson Holidays on the first day, exploring how we worked together to reinvent the travel agent…
Our work with Thomson Holidays beat off the competition last night to be crowned digital store of the year at the BT Retail Week Technology awards. The store saw off some stiff competition on the night from Argos, House of Fraser, Marks & Spencer, and the Co-operative.
Footballer and Arsenal Legend, Dennis Bergkamp was immortalised in bronze last week at the Clock End of Emirates Stadium to join tributes to fellow footballing heroes, Herbert Chapman, Tony Adams and Thierry Henry. Following a friendly tip-off from Henry that the unveiling would be an emotional moment, Bergkamp spoke fondly of his years at Arsenal, commenting that although his statue stands alone, it was the whole team that made him shine during his 11 years at the Club.
20.20 have made it into the Top 30 UK design businesses according to Kingston Smith W1’s 2013 survey, which analyses the financial performance of leading marketing service businesses in the UK. As reported in the annual survey “Financial performance of marketing services companies”, the UK’s top 30 design agencies grew their income by 8% in their most recent set of results. The average operating profit margin showed an impressive increase from 8.7% to 11.7% as they benefitted from lower non-staff costs.
Thomson’s Next Generation Store (NGS) opened today at Bluewater. The first in a nationwide roll-out of a new connected retail concept for the world’s leading leisure travel company. Set over 2,187 square feet, the newly designed store integrates the latest technology combined with great service to enhance the experience of choosing and booking a holiday.
Created in partnership with 20.20, the NGS has been designed around an innovative customer centric brand experience that delivers high-touch service supported by high-tech tools.
German brand Strauss Innovation, established in 1902, has just launched a concept store in Leipzig to showcase its new brand proposition and store experience.
CEO, Paula Minowa with her team embarked to reinvent the brand in order to make it more relevant to both new and existing customers. 20.20 have worked closely - and bilingually - with the Strauss team to help define, articulate and visualise their brand and store proposition. The outcome needed to be true to the brand’s DNA and unique to the German market.
20.20 has been appointed by Thomson, part of TUI UK & Ireland, to create and launch their next generation of shops. The companies are working together to harness technology to attract and engage customers in-store, reflecting both TUI’s increasingly multi-channel approach and the continued importance of their retail network.
Soccerex’s European Forum takes place next week and is the leading football business event in Europe. Held in Manchester on 10th – 11th April, we are very proud to announce that Michael will be hosting a talk and expert panel all about the future of the match day experience; un-earthing the core ingredients behind world-class fan engagement.
20.20 are thrilled to be part of the event, and are honoured that Heath Harvey of Wembley Stadium and Andrew Parkinson of Liverpool Football Club will be taking part in our expert panel discussion.
20.20 are delighted to have become the strategic creative partners of Grosvenor Casinos, assisting the business in formulating the right customer proposition going forward. Grosvenor Casinos - part of Rank Group, who also own Mecca Bingo - have 35 UK-based casinos and an established online following.
Topps Tiles - the UK’s Biggest Tile and Wood Flooring specialist - unveiled their new concept ‘lab’ store in Milton Keynes on Saturday 16th June. The store has been designed by strategic design consultants 20.20 following their appointment by Topps Tiles in 2011.
After the successful launch of LOVE Life last summer, Waitrose have rolled out the second phase of the range that 20.20 defined the customer proposition and brand strategy for. LOVE Life You Count hits the shelves this week and offers customers lower fat versions and calorie controlled portions of their favourite breakfast, lunches, dinners and snacks. With colourful and clearly marked calorie counts on the front of the pack, it enables the customer to watch their weight and diet in an easy, accessible and tasty manner and offers another perspective on healthy eating.
Earlier this month, 20.20 Client Director for Sport & Entertainment Michael Artis was invited to speak to students and perspective employers about the advantages of graduating from Bournemouth University – a university that has taken the lead in vocational education in the UK.
Waitrose are launching LOVE life - a new range of delicious and nutritionally balanced foods - in stores nationwide from June 30th. 20.20 worked closely with the Waitrose team to develop the customer proposition, brand strategy and design direction for the new range.
Working closely with 20.20 to develop and define the brand, the guidelines, tone of voice and its visual language, the lingerie and sex-toy retailer Ann Summers have this week gone public about their plans to unveil their new-look brand later this year. 20.20 helped to develop the very bold premise of “We sell orgasms” - a statement of undeniable intent which will now be put in front of the Ann Summers customer as a guarantee to help: “unleash your sexual confidence”.
20|20 have designed a mobile app for popular restaurant chain Frankie & Benny’s which is available to download free from iTunes.
Initially the app will have three core functionalities: a restaurant locater, menu information and offers and promotions but the plan is to develop it even further in the coming months by introducing more brand interaction through elements like recipes and games.