Our work
with Brands

We are experts in brand-definition and experience-making for the worlds’ greatest brands. Our creative solutions, leverage customer wants with business and commercial needs. We define authentic brands and create real experiences for the digital age. As an award-winning collaborative agency with over 30 years of experience, we know what success takes.

Customer-first Consultancy

  • Estate refurbishment masterplanning
  • Format strategy and tiering
  • Customer journey mapping / CX audit
  • Brand & Retail thought-leadership and ‘place-making’ / commercial experience trend studies

Brand Experience masterplanning

  • Flagship definition
  • Store / Format planning and design
  • Communications & Messaging Hierarchy
  • Wayfinding & Signage

Change leadership / Building for Success

  • Brand identity & Brand Guidelines
  • Cultural engagement/alignment & Customer Service behaviour
  • Marketing and Sales materials
  • HQ / BOH space planning and design

Experience re-imagination

  • Retail & Showroom design
  • Restaurant & Bar design
  • Sport & Leisure spaces
  • HNWI Luxury & Destination / Club spaces

Get in touch

A London agency with a global reach

To discuss a potential project
please get in touch:

michael.artis@20.20.co.uk
0044 20 7383 7071

For general enquiries
please email:

info@20.20.co.uk

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